Signing in
Verification or password-reset emails that did not arrive, expired links, or trouble signing in.
Support
How can we help?
Email us about anything below. Include your organization name and, if it is about an order or product, its number or SKU — but never your password or marketplace API key.
What we can help with
Organizations and teams
Invitations, roles and permissions, or changing who owns an organization.
Marketplace connections
Connecting B&Q, sync jobs that fail, or questions about stock sync and reconciliation.
Security and privacy
Reporting a security concern, or requests about your personal data (access, correction, deletion).
Try these first
- Forgot your password? Get a reset link. Links expire after 1 hour.
- Verification email missing? Try to sign in — you will be offered a new link. Check your spam folder too.
- Invitation expired? Ask an Owner or Admin of the organization to invite you again.
- Already signed in? Needs attention and Sync jobs explain most order and marketplace problems.